TERMS & CONDITIONS OF PURCHASE
By placing an order at this website purchasers agree to the following terms and conditions
These terms and conditions apply to purchases made on this web site.
IMPORTANT
Due to the high incidence of credit card fraud Lounge Lizard Reptile Supplies will contact first time purchasers to verify order and payment details.
The name on an order must match the name of the credit card used to pay for the order.
Delivery is made to street addresses only and not Post Office boxes.
Telephone numbers submitted will be verified before despatching orders.
ORDER PROCESS
When you place your order, it is held in our system pending verification
Staff will make contact with you and confirm payment and order details. At this time you may be asked to provide a signed order confirmation.
Once confirmed and verified, your payment will be processed and your order dispatched to the street address provided.
If we are unable to contact you to confirm your order within 7 working days of receipt the order will be cancelled. Please read the following Terms and Conditions of Sale. Placement of an order at this website confirms your acceptance of these terms and conditions.
Payment Methods And Processing
Lounge Lizard Reptile Supplies currently accepts Cheque, Money Order, Direct Deposit, Visa and MasterCard only.
Payment processing will not begin until we receive all the information needed.
Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.
Business days are Monday to Saturday, excluding NSW Public holidays.
We process credit card payments after you click the "Submit My Order" button.
Please Note:
*Lounge Lizard Reptile Supplies unable to accept credit cards issued by banks outside of Australia.
*Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
*You may be required to provide further identification for additional security reference checks.
GST
Lounge Lizard Reptile Supplies purchases include GST unless otherwise stated on a Product listing.
PRICES
Lounge Lizard Reptile Supplies always seeks to list Products with the most competitive prices.
Lounge Lizard Reptile Supplies reserves the right to change prices for Products displayed on the Lounge Lizard Reptile Supplies website at any time.
1. ORDERS & DELIVERY
Placing Your Order
You may place an Order by filling in the Order Form on the Lounge Lizard Reptile Supplies Web Site and clicking the "Submit My Order" button.
When you place your Order, we will issue you with an Order Number. We will do this by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.Information contained on the Lounge Lizard Reptile Supplies website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products, however Lounge Lizard Reptile Supplies will make every effort to supply Products to you.We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email, however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Auction Alliance and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
All orders placed through this web site are subject to confirmation and acceptance by Lounge Lizard Reptile Supplies.
Delivery time takes up to 10 working days from the date your payment is received. Please note that Cheque payments take 2-3 business days to process.
2. RETURNS & REFUNDS
Lounge Lizard Reptile Supplies has a Returns Policy. Please refer to the returns policy if you need to contact us about a return or a refund.
3. PRICES & PAYMENT
For each online order, you must pay: the applicable price for the relevant goods confirmed by Lounge Lizard Reptile Supplies and . Your order and credit card details are safe and secure.
4. YOUR ACCOUNT
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Lounge Lizard Reptile Supplies in connection with any use (whether authorised or unauthorised) of your user name or password.
5. PRIVACY
Lounge Lizard Reptile Supplies have a stringent privacy policy.ensuring your personal information is not released to external organisations except for the purposes of fulfilling your order.
6. LIABILITY
Any liability of Lounge Lizard Reptile Supplies in connection with goods or services supplied to you will be, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Lounge Lizard Reptile Supplies be limited to: in relation to goods, the replacement of the goods or the supply of equivalent goods; and in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
7. CHANGES TO TERMS
Each order is governed by the terms and conditions current when the order is placed. Lounge Lizard Reptile Supplies may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.
8. APPLICABLE LAW
All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.
9.AGREEMENT
Placement of an order indicates purchaser acceptance of the preceding terms and conditions of sale.
Returns Policy
You can return items via mail and some items can be returned to a store with a printable receipt. Items eligible for returns must be new, unused, and contain all original product packaging and accessories.
Many of our products carry a manufacturers warranty.Lounge Lizard Reptile Supplies advises customers to comply with manufacturers warranty requirements and conditions which usually appear on packaging and/or warranty card.
Please take care when placing your order. Lounge Lizard Reptile Supplies does not accept products returned which are the result of a change of mind purchase or are damaged or have been misused.
Lounge Lizard Reptile Supplies will accept products being returned for reasons related to manufacturing faults, product malfunctions or product failure.
If you need to return a product to us for exchange or replacement, please follow these simple steps
1. Contact Lounge Lizard Reptile Supplies for advice and return instructions. Telephone: 02 6652 8893 Fax: 02 6652 3170.
We will ask you for:
Your Name
Your email address
Your date of purchase and receipt number.
The product
The nature of the fault
2. Lounge Lizard Reptile Supplies will supply you with a "Product Return" form for the item/s authorised for return. The information on this form is used to enable us to efficiently process the products you returned to us and organise repairs, replacements or credits as quickly as possible.
3. Carefully pack the product being returned to avoid damage which may occur in transit. Where possible, use the original packaging boxes.
4. Enclose the completed Product Return Form
5. Address the packages to:
Lounge Lizard Reptile Supplies
Unit 2, 16 Cook Drive
Coffs Harbour
NSW 2450
Australia
6.Phone (02) 66528893
Fax (02) 66523170
7. Be sure to follow any special instructions given to you by our staff.
Important Notes regarding product returns
Products will not be accepted where instructions issued by our staff have not been followed.
Faulty products will be tested before we contact the manufacturer for their exchange or repair authority and instructions
Where a fault is not found on testing, products will be returned to the purchaser.
A 20% restocking fee will be charged for all exchanges or product returns for reasons other than warranty claims.
You can return items via mail and some items can be returned to a store with a printable receipt. Items eligible for returns must be new, unused, and contain all original product packaging and accessories.
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